The Grand Hotel & Suites Toronto understands the
importance of safeguarding your privacy and information. The Grand
to better familiarize you with the information we collect from hotel
guests and web site visitors, and the way in which The Grand Hotel
& Suites Toronto uses this information to better serve the needs
of our guests.
What is Personal Information?
The term "Personal
Information" refers to any information that can be used to identify
you as an individual. It can include, among other things, your name,
address, age, gender, personal financial history and social
How is Personal Information Collected?
1. Reviewing Our Web Site
While browsing our web site, you may wish to submit your
e-mail address on our contact page. Please note that your e-mail
address is only used for internal purposes - we do not sell or rent
our lists to anyone.
2. When Making a Reservation
(A). When Making a Reservation On The Grand Hotel & Suites Toronto Web
Site If you decide that you would like to
make a reservation, you will be linked to The Grand Hotel &
Suites Toronto secured reservation site. You can search for rates
and availability without providing any Personal
Visitors to The Grand Hotel
& Suites Toronto web site who elect to make reservations online
will be required to complete a reservation form, you will be asked
to provide specific Personal Information, including your name,
address and contact information, as well as certain guarantee and
deposit information to secure your reservation, such as your credit
card number. Your transmittal of your Personal Information shall
constitute your acknowledgment and agreement to the terms and
information that you provide us is treated the same way as if you
called us directly or if your travel agent made the
Due to the personal nature
of the information you give when making a reservation through our
web site, the The Grand Hotel & Suites Toronto reservation
system is secure, such that your credit card number is protected
with the most sophisticated encryption technology available and is
transmitted on a private network.
When Making a Reservation Through The Grand Hotel & Suites
Toronto Reservations Office
also be made by calling The Grand Hotel & Suites Toronto
Reservation Office. When you make a reservation we may ask you for
Personal Information such as your name, address, telephone number
and method of payment. We may also obtain from you any room
preferences or special requests. Confirmation of your reservation
will be provided to you, over the phone, e-mail, directly from the
your stay at The Grand Hotel & Suites
During your stay, we record
your itemized spending to properly assemble your folio, which sets
out your room rate and other expenses billed to your room. We also
record this information to comply with financial reporting
requirements, including those imposed by our auditors and government
regulators. Information particular to your stay may also be stored
(i.e. health issues, payment difficulties). This stay specific
information is stored and is combined with information from previous
visits that you have made to that hotel. In addition, we may retain
the content of any document (including comment cards, electronic
documents such as e-mails and other similar forms of communication)
that you send us before, during or following your stay. This
information may be shared with employees of the hotel but will not
be shared with any third party.
do we store this information?
1. At the Hotel or Resort
The Grand Hotel & Suites Toronto goes to great measures
to ensure that all Personal Information is kept in a secure
location, be it a database or filing cabinet. Furthermore, we take
steps to ensure that only designated individuals have access to this
2. In Our Guest
In order to
serve you better we also store certain guest information in our
Guest Reservation System which is a secure customer database stored
on a dedicated server. The stored information includes guest name,
address, phone numbers and credit card number. When you make another
reservation at a later date, this information could be used.
also store other transaction information including the number of
stays you have had and the number of nights of each stay. We do not
share this information with other hotels.
What information is not secure?
It is important to note
that any e-mail communication is not secure. This is a risk inherent
in the use of e-mail. Please be aware of this when requesting
information or sending forms to us by e-mail (for example, from the
Contact Us section of our web site). We recommend that you do not
include any confidential information (i.e. credit card information)
when using e-mail.