Privacy Policy

The Grand Hotel & Suites Toronto understands the importance of safeguarding your privacy and information. The Grand Hotel & Suites Toronto formulated this Privacy Policy in order to better familiarize you with the information we collect from hotel guests and web site visitors, and the way in which The Grand Hotel & Suites Toronto uses this information to better serve the needs of our guests.

What is Personal Information?

The term “Personal Information” refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social insurance number.

How is Personal Information Collected?

Reviewing Our Web Site

While browsing our web site, you may wish to submit your e-mail address on our contact page. Please note that your e-mail address is only used for internal purposes – we do not sell or rent our lists to anyone.

When Making a Reservation

(A). When Making a Reservation On The Grand Hotel & Suites Toronto Web Site If you decide that you would like to make a reservation, you will be linked to The Grand Hotel & Suites Toronto secured reservation site. You can search for rates and availability without providing any Personal Information.

Visitors to The Grand Hotel & Suites Toronto web site who elect to make reservations online will be required to complete a reservation form, you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. From this point the information that you provide us is treated the same way as if you called us directly or if your travel agent made the reservation.

Due to the personal nature of the information you give when making a reservation through our web site, the The Grand Hotel & Suites Toronto reservation system is secure, such that your credit card number is protected with the most sophisticated encryption technology available and is transmitted on a private network.

 (B). When Making a Reservation Through The Grand Hotel & Suites Toronto Reservations Office

Reservations can also be made by calling The Grand Hotel & Suites Toronto Reservation Office. When you make a reservation we may ask you for Personal Information such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Confirmation of your reservation will be provided to you, over the phone, e-mail, directly from the Reservation Office.

During your stay at The Grand Hotel & Suites Toronto

During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored and is combined with information from previous visits that you have made to that hotel. In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the hotel but will not be shared with any third party.


How do we store this information?

At the Hotel or Resort

The Grand Hotel & Suites Toronto goes to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.

In Our Guest Reservation System

In order to serve you better we also store certain guest information in our Guest Reservation System which is a secure customer database stored on a dedicated server. The stored information includes guest name, address, phone numbers and credit card number. When you make another reservation at a later date, this information could be used.

We also store other transaction information including the number of stays you have had and the number of nights of each stay. We do not share this information with other hotels.

What information is not secure?

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact Us section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail.

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